I strongly advise against playing or investing any money at this casino. Over the past three days, I’ve made repeated attempts to redeem a modest $100, only to be met with an exhausting cycle of delays and redundant verification requests. Because I once used my Skrill card—though not on my most recent deposit—I’ve been asked to submit a screenshot of my virtual card six separate times.I’ve already provided both my bank and Skrill statements to confirm account ownership, yet they continue to claim more proof is needed. Most recently, they’ve demanded evidence that the virtual card is “in my possession”—a request that’s not only unreasonable, but fundamentally nonsensical. By definition, a virtual card isn’t a physical object you can hold. It exists digitally. Asking for physical proof of a virtual item is just another tactic to stall and avoid paying out.I’ve requested my account be closed four times. Each time, they respond with vague promises to “check the status” or ask for yet another document. It’s a textbook runaround. The truth is, they have no intention of honoring withdrawals, and I have no intention of spending another dime on their site.

The games are fun and i won some cash

Redeemed 8/20/25 and still pending. When I redeemed i was told per the rules 30 business days. Once the 30 days were up I was told rules had change to 90 business days.. I call BS, it never takes a casino that long to pay out to skrill. This is the worst site and customer service is just as bad they continue to say, we have 90 business days. Never actually answer my question as to why it takes so long. So here we are over 3 months later and still no pay out. 5 months is the payout time never again will I play this casino.

Bitguruz Casino is a very clear online casino. with many different offers. There are always bonuses for free.The support team is also very very friendly.

Amazing site with many options to choose between. Live chat is fast and reliable.There is promos which are very good also.

Easy to use, great selection, easy cash out

Easy sign up process. Variety of games! Love the platform